I connected my TV with the aerial cable that comes from the wall but I don't get any signal. 33. Robert_P. Second, you'll likely need a manned installation for your VM services. Vonage 2nd line. If you haven't set it up in the past, Netgear might have a setup you have to go through. Push the white cable (from the old Hub) into the back of the new Hub. We have tried plugging it into the only box we found it would fit but no luck. I don't work for Virgin Media. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Re: No Virgin Media wall socket internally. 20-amp duplex plugs are similar in appearance to the 15-amp duplex plugs, with one main difference: 20-amp duplex plugs have a small horizontal slot alongside one of the vertical slots. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. i received an installation kit for my broadband but my property doesn’t have a virgin media wall socket and i chose to have self installation kit. I expect it is a male F plug on the cable, they don’t make female F plugs. All the cabling is the property of Virgin Media and must not be touched. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 0800 052 1734-----There were many cable companies that originally built the networks in the early 1990s. The large Eurobell wall box is where you would connect. I don’t it is fibre cable. I have gone through several videos and found that there should be wall socket inside your home. . Stay safe online. The admin page for the hub says Telephony (disabled)No virgin media wall socket. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Got my virgin media self install kit but I don't have a virgin socket. You can also check for a loose cable as not all properties have a socket. sophiekerrs. on 27-01-2023 17:22. First picture is telephone socket which is now not used. I've selected self installation and have realised I have no vm wall socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Account - Mobile. Mark as New; Bookmark this message; Subscribe to this message; Mute;. However, I do not have any of the specified wall sockets available. Plug into the wall socket. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. If you need a new wall socket, the engineer will install this for you during the appointment. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Sometimes there is no wall box, just a trailing cable. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Hi, I am experiencing the same issue with my install kit. I don't work for Virgin Media. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media; My Virgin Media; Shop;. The TV is a digital smart TV with Freeview inside. Summary of Contents for Virgin Media Virgin TV V6. 3. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. Options. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 1 ACCEPTED SOLUTION. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. You'll have to cut the cable and seal the hole up. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Manage Your Account. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Call the pre-installation and delivery team on 0800 052 1734. The wall socket is - 5109379. Page 7 360 Mini box connected 360 Mini box by pushing it to your Virgin Media socket. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Business, Economics, and Finance. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Usually it's just customizing your wifi name. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. We also don’t have an Ethernet point only an old BT outreach 5C box. #2. Legend Options. I can only find the TV socket. Being connected to the internet is one of the most important modern essentials in 20. Follow the instructions on screen to finish your setup. Best to have the excess somewhere tucked away if possible. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. Browse Virgin Media Virgin Media. on 07-09-2022 19:28. Browse Virgin Media Virgin Media Community. In response to Llfamily. No, any cables within the house can be touched as much as the householder wants to touch them. 1 ACCEPTED SOLUTION. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Not all properties have an internal wall box. Vonage 2nd line. Call the Pre-installation and delivery team on 0800 052 1734. It should work ok. The problem is the Hub is in my Study and the - 4964746. All forum topics; Previous topic; Next topic; 1 REPLY 1. VM don't use fibre inside the property. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Yeh I have but they don’t go in all the way and only one plug. How to i book someone to come and - 5239743. The new ones are just screws, the old style Telewest ones are like star shaped head. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Broadband and TV deals. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. . But I have actually managed to get through to the technical team over chat. @umerarifkhan11 wrote:. Please help. Could you please advise my next steps! Thank you, Alex - 5391208What confuses some people is the push-on connector provided. Switched On. 1 ACCEPTED SOLUTION. Account - Cable. In response to Jonny-M. on 01-12-2022 11:22. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. No wall socket. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Hi I have ordered a quick start kit and don't have a virgin media wall socket. VM BB TV Landline. Tudor. Options. I've recently moved in into a new flat. on 30-12-2022 13:41. 0 Kudos. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Thankfully, it's very easy to tell whether your. Manage Your Account. If your not a virgin media customer then nothing. We've taken the front of the box off and inside there is an isolator but nothing else. Client62. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. . Options. Stay safe online. The second socket is in the study and I need a wired connection here. Push fit the VM-supplied lead onto the socket. Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Packages. Get the Hub ready by connecting the wires. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Eric714. Virgin Media M125 Fibre Broadband. Options. Dave. The other is marked TV, & this is used for TV & Broadband. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Praying the white is the virgin one. If digging / drilling / new external & internal cables are required the. The flashing purple light indicates that you have no broadband connection at all, so double-check that everything is correctly plugged in. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Placed an order and the lady said we were eligible for quick start self installation. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The cable in the second picture is the one you need to connect too. Really basic information. However, I do not have any of the specified wall sockets available. I don't work for Virgin Media. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. These are designed to push over the screw thread on the socket. on 28-10-2022 17:29. Broadband and phone deals. I'm at the stage where I need to plug - 5325590. So yes, following many takeovers, this is now your Virgin Media connection. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. Virgin media wall socket in an unusable place. The wall socket I have within my home does not appear to be working. 7. Thankssocket you need will be marked with the Virgin Media logo. Location. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. kkd1. 2. Customer since 1993. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Standard Member. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). If it’s damaged, it could. Also there will be an external, often brown, omnibox. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The box and cables may have been removed by the previous occupiers. Turn on and start the hub. Virgin Media Quickstart set up. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. The Openreach sockets do not work for Virgin Media. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. 0 KudosNo virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. on 31-12-2021 10:47. Security. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. Socket. Go to virginmedia. Re: My Flat doesn’t have wall socket. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. . i opted for the self install, however on inspection we - 5180915. 5K. The wall box may be branded with the logos of an old cable TV company (not VM). to be phone lines. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sundayon 17-12-2022 10:39. Options. . com. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. But I. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. We would like to show you a description here but the site won’t allow us. i don’t have a virgin media wall socket. You'll have to cut the cable and seal the hole up. S. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Or a VM person will sort it for you when they get here in a day ot two. When you see the ‘starting up’ screen, you can pull the tab out of the remote. We have an unwanted virgin box hanging off the front of our house we’ve moved into. Some photos would help us. signed up and was given the option of self installation. Once you have the adapter, you can use it to plug your phone into your hub. You can test they’re secure by checking they don. Subscribe to this message's RSS feed. When I proceeded to set up my Hub 3 I quickly realised that. However, I do not have any of the specified wall sockets available, and the round socket that is. I don't have a Virgin wall socket. Virgin Media; My Virgin Media;. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. These wall plugs are best for household appliances that need more power than a standard 15-amp outlet can provide. Adduxi. Virgin Media Wall Socket. How do I book one? - 5404317. Unscrew the white cable with the black collar. I’ve received my QuickStart package to find I do not have a compatible wall socket. No wall socket. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Check the condition of your phones. It probably goes into another room in the house. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. 14-08-2023 16:02 - edited 14-08-2023 16:05. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Browse Virgin Media Virgin Media Community. My previous sky microfilter attached here. 29-12-2022 20:58 - edited 29-12-2022 21:00. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. I recently applied and received the delivery for a virgin package of tv broadband. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. I don't work for Virgin Media. Options. Need to contact Virgin Media Customer. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. Joining in. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I'm a Very Insightful Person, I'm here to share knowledge. All the wall. I am going to send you a private message. Other times you will find an unbranded connection point on the wall. It is actually a VM box but a very old one, even though it was still in use just over a month ago. A master socket is the main socket for the phone line in your home, not an extension socket. . 0 Kudos Reply. Explain what needs to be done and book an engineer visit. Unscrew the white cable with the black collar. Save £105. I just got Virgin Media kit and read all information carefully and checked - 5200805. Plug the cables into the Hub. I'm currently renovating my living room, including the electrics. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Wall sockets and no connection. i don’t have a virgin media wall socket. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. #2. Subscribe to RSS Feed;. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Tudor. Live TV uses co-ax cables. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Re: Wall socket. Grab the adapter we provided and plug it into the grey port at the top (labelled Port 1) on the back of the Hub. Networking and WiFi. on 30-09-2022 14:24. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Browse Virgin Media Virgin Media Community. I’ve just received my quick start package. 5. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Make sure that all of the cables are plugged in securely and that there are no loose connections. Networking and WiFi. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. ” I did not get a silver terminator cap in my packaging to send back. . AnthonyRaw1986. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Plug the cables into the Hub. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. You should see a cable going through the wall and if you trace this inside, you should get the cable. RedTomato said: I removed my Virgin cable about a month ago. We can certainly get a move of the equipment. Account - Mobile. My Virgin Media App. on 04-02-2023 11:17. Forum Team (Retired) 204 Views. TV on the go. VM. We're pleased to hear you're thinking of rejoining us. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Joining in Options. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. I'm a Very Insightful Person, I'm here to share knowledge, I don't. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. My Virgin wall socket just have phone line, didn’t get. . Tudor. Hi I have ordered a quick start kit and don't have a virgin media wall socket. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. So, if you see that replacing a broken wall socket is quite expensive for you, the best thing you can do is to use another wall socket in the house. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Bits and bytes. Trouble shooter. I also have this other dual cable going to the Smart Hub. cable from wall. a week ago. Check service status. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Select the correct HDMI input for your box. I'm a Very Insightful Person, I'm here to share knowledge. At least spell your title correctly jeezus . Absolutely not. Options. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. I have only got one rectangular shaped white socket (Shown. Socket should be on the underside. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Pop the power cable into a nearby plug socket, and turn it on. 63K; 3. Hi, I have the same issue. Jan 14, 2022. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Stay safe online. The box and cables may have been removed by the previous occupiers. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. However, I do not have any of the specified wall sockets available. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. VM BB TV Landline. charleykate10. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. I have been given other details for the account such as the account number/area code and. I can only find the TV socket. on 21-08-2023 20:36. Router Plugin Port. Back a step. We have tried plugging it into the only box we found it would fit but no luck. Push the white cable with the black label into the Hub. First picture is telephone socket which is now not used. Switched On Families. I have booked a technician but I don't know if i have to inform the. Will an engineer h. If you can't see anything obvious go. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. When you place your order, we'll let you know. Explain what needs to be done and book an engineer visit. The cable fits in the socket shown in the image attached. The phone number doesn't connect you. Tudor. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Virgin Media Wall Socket Example 2. 360 Mini box COAX IN AUDIO SCART OUT HDMI INTERNET. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFlashing red is normally telephony fault or no signal. But I have no Virgin Media Wall socket in my house. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Switched On Families. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. . Broadband. They will charge £99 for a relocation.